Legal
Privacy Policy
Last updated: December 2024
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use Flyius's services.
1. Introduction
Flyius SAS ("Flyius," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you consent to the collection and use of your information as described in this policy.
2. Information We Collect
2.1 Personal Information
We collect information you provide directly to us, including:
• Name, email address, phone number
• Billing address and payment information
• Government-issued ID for identity verification
• Travel preferences and frequent flyer information
• Emergency contact information
2.2 Automatically Collected Information
When you access our Services, we automatically collect:
• Device information (type, operating system, unique identifiers)
• IP address and location data
• Browser type and settings
• Usage data and interaction with our Services
• Cookies and similar tracking technologies
2.3 Information from Third Parties
We may receive information about you from:
• Operating carriers and aviation partners
• Payment processors and fraud prevention services
• Marketing partners and analytics providers
3. How We Use Your Information
We use the information we collect to:
• Process and manage your flight bookings
• Communicate with you about your reservations
• Send you marketing communications (with your consent)
• Improve and personalize our Services
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and aviation regulations
• Analyze usage patterns to enhance user experience
• Provide customer support and respond to inquiries
We process your information based on:
• Performance of our contract with you
• Your consent
• Our legitimate business interests
• Compliance with legal obligations
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
• Encryption of data in transit and at rest
• Secure server infrastructure with regular security audits
• Access controls and authentication requirements
• Employee training on data protection
• Regular security assessments and penetration testing
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to:
• Provide our Services and fulfill our contractual obligations
• Comply with legal requirements (typically 7 years for financial records)
• Resolve disputes and enforce our agreements
• Meet aviation safety and regulatory requirements
When your information is no longer needed, we will securely delete or anonymize it.
8. Your Rights
Depending on your location, you may have the following rights:
• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent at any time
EU residents have additional rights under the GDPR, including the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal information.
To exercise these rights, contact us at privacy@flyius.com.
9. Children's Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete it.
Minors between 13 and 18 may use our Services only with parental or guardian consent.
10. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer data internationally, we use appropriate safeguards such as:
• Standard contractual clauses approved by relevant authorities
• Ensuring recipients maintain adequate data protection standards
• Obtaining your explicit consent where required
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
• Posting the new policy on our website
• Updating the "Last Updated" date
• Sending you an email notification for significant changes
We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Flyius SAS
Attn: Privacy Team
8 Rue de la Paix
75002 Paris, France
Email: privacy@flyius.com
Phone: +33 1 86 65 00 00
For EU residents: You have the right to lodge a complaint with your local data protection authority (CNIL in France).